Lots of updates and changes since our last posting. The 2010 Summer kept us quite busy here at Peak City Puppy. We completed two new groups of training classes for team members, bringing our bench up to 12 total. To view our newest team members, check out our new TEAM PAGES on the recently updated website.
As we approach the fall months and before gearing up for the 2010 Holiday season, Peak City Puppy decided to take a moment to connect with our clients to ask their opinions on our service. A short, 4-question anonymous survey was sent to our over 250 clients asking for their candid opinions on everything from the quality of our service to the value or convenience it offers as an alternative to kennel boarding.
We'd like to share some of the results with a side-note that our goal in polling our clients wasn't just to publish all the good things they say about our service. We really are a company committed to continual improvement, so if there are things that need attention or changing; well, now we know. We are very happy with the results of our survey and will continue to ask to hear from our clients directly. After all, without clients, we wouldn't have this little business at all...
Here's what our Happy Clients have to say:
Almost 40% of the clients who responded say they use us "all the time", though we got a nice cross-section of responses with almost 20% of respondents only having used us "once or twice".
As far as pet sitters in Western Wake County, our clients resoundingly said that for "Convenience", "Availability" and "Professionalism", we are top-notch with over 95% of clients giving us the top score of 5 = "Extremely Satisfied".
Our team provides mid-day dog walking in Apex, Cary, Morrisville and now Holly Springs and among these clients, 90% said that we are a great "Value" or fair price for the benefits derived.
Beyond the stats, we wanted to share right from the horses mouth, what some of our clients are saying about Peak City Puppy - Professional Pet Care:
"I have been immensely pleased each time I've used your service. I especially love the text message updates that include pictures! I wish I could take more vacations just so I could use you more - your service is such a comfort for me, and my dog!" - Rhonda from Cary
"Your service is wonderful. You are always available for our hectic schedules and you give us such peace of mind when we're working long hours that our pups are getting exercise, fresh water, and TLC. I like your service soooo much better than my previous service!" - Anonymous
"I am sure if it were not for your service, my husband would refuse to travel and leave the dogs at all!" - Kathy of Apex
We appreciate our client's supportive words but will continue to have our ear out to learn what more we can do to improve. Until then, we'll take a moment to celebrate our little successes!
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